Introduction

Bedale Computer Centre (operated by Noel Carnell IT Services) is committed to protecting the privacy of our clients and customers. This privacy policy outlines how we collect, use, and protect your personal information when you use our IT services. By using our services, you agree to the terms of this policy.

Information we collect

We may collect personal information from you when you use our IT services, including:

• Your name, email address, and phone number
• Information about your computer or mobile device, such as its IP address, browser type, and operating system
• Details of your use of our services, including the date and time of your visits, the pages you view, and the length of time you spend on our website

We may also collect information from third-party sources, such as social media platforms and public records.

How we use your information

We may use your personal information for the following purposes:

• To provide and improve our IT services
• To communicate with you about our services and promotions
• To process payments and transactions
• To prevent fraud and unauthorized access to our services
• To comply with legal obligations, such as tax and accounting requirements

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Sharing your information

We may share your personal information with the following third parties:

• Service providers who help us provide our IT services, such as hosting and email providers
• Payment processors who help us process transactions
• Professional advisors, such as lawyers and accountants
• Government authorities, as required by law or to protect our legal rights

We require these third parties to maintain the confidentiality and security of your personal information and to use it only as necessary to provide their services.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We use physical, technical, and administrative safeguards to secure your data, including:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

Your rights

You have the following rights regarding your personal information:

• The right to access your personal information and request a copy of it
• The right to correct any inaccuracies in your personal information
• The right to object to our processing of your personal information
• The right to request that we delete your personal information
• The right to restrict our processing of your personal information
• The right to data portability, or the ability to receive a copy of your personal information in a commonly used format

To exercise these rights, please contact us using the details below.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or sending you an email. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

Cookies

We use cookies and similar technologies to collect information about your use of our website and IT services. Cookies are small text files that are stored on your computer or mobile device when you visit our website. We use cookies for the following purposes:

• To improve your user experience on our website
• To track website traffic and usage patterns
• To analyse the performance of our website and IT services
• To personalise your experience and provide relevant content and advertising

You can control the use of cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website and IT services.

Marketing communications

We may send you marketing communications by email or other channels if you have opted in to receive them. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us using the details below.

Data retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory requirements. We may also retain certain information for statistical or historical purposes.

Third-party websites

Our website and IT services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review the privacy policies of these sites before providing any personal information.

Contact us

If you have any questions or concerns about this privacy policy, please contact us. We will do our best to address your concerns in a timely and satisfactory manner.